FAQ

Q: How to choose the right fan type for my space?


A: Select fans based on room size and usage needs:

  • Small Rooms (＜100 sq.ft): Table fans or portable fans (compact, easy to move)
  • Medium Rooms (100-300 sq.ft): Floor fans or small ceiling fans (wide airflow coverage)
  • Offices/Desks: USB table fans (quiet operation, space-saving)
  • Outdoor/Travel: Rechargeable portable fans (wireless, waterproof options available)

All product pages include room size compatibility guides. Email us your space details for personalized recommendations.

Q: Are your fans energy-efficient? Do they come with a warranty?


A: Yes! All our fans meet U.S. energy efficiency standards, with low wattage consumption (10-60W depending on model) to save on electricity bills. We offer a limited warranty for all products:

  • Floor Fans & Table Fans: 2-year warranty (covers motor defects, control panel issues; excludes physical damage)
  • Portable Fans: 1-year warranty (covers battery performance, motor function; excludes water damage)
  • Small Ceiling Fans: 3-year warranty (covers motor and mounting hardware; excludes installation errors)

To file a warranty claim, email support with your order number and photos of the issue (response within 3 business days).

Q: How to clean and maintain my fan to ensure long-term use?


A: Follow these simple maintenance tips:

  • Unplug the fan before cleaning to avoid electrical hazards.
  • Wipe the fan housing with a damp cloth; use a soft brush to remove dust from grilles and blades.
  • For portable fans: Avoid overcharging the battery (charge only when the battery level is below 20%).
  • For ceiling fans: Tighten mounting screws every 6 months to prevent wobbling; clean blades quarterly to maintain airflow efficiency.
  • Do not use harsh chemicals or water to clean the motor or control panel.

Detailed cleaning guides are available on our website's support page.

Q: Can I install the small ceiling fan myself, or do I need a professional?


A: Our small ceiling fans are designed for easy DIY installation and come with a detailed instruction manual and all necessary hardware (mounting bracket, screws, wire nuts). If you have basic electrical knowledge, you can install it in 30-60 minutes.

For safety, we recommend hiring a licensed electrician if: (1) You are not familiar with electrical wiring; (2) Your ceiling does not have a pre-installed fan junction box; (3) You need to install the fan in a damp location (e.g., bathroom, covered patio). Paid professional installation services are available in select U.S. areas (contact support for details).

Q: Do you offer bulk discounts for commercial orders (offices, cafes, events)?


A: Yes! We provide exclusive bulk discounts for businesses and organizations:

  • Floor Fans & Ceiling Fans: 15% off (10+ units), 25% off (50+ units)
  • Table Fans & Portable Fans: 12% off (20+ units), 20% off (100+ units)

Q: Are your portable fans waterproof? Can I use them outdoors?


A: Most of our portable fans have an IPX4 water-resistant rating, which means they can withstand splashing water (ideal for outdoor patios, camping, or beach trips). However, they are not fully waterproof — do not submerge them in water or use them in heavy rain.

We also offer a premium IPX6 waterproof portable fan model (fully resistant to high-pressure water jets) for outdoor enthusiasts. Check product pages for specific waterproof ratings.